Returns & Refunds Policy

At Nailo, we want you to feel confident about every purchase. If you are not satisfied with your order, you may request a return for any reason or no reason within 30 days after your order is delivered.

30-Day Free Returns

Nailo provides one free return per order. There are no return shipping, handling, or restocking fees when you use the prepaid return shipping label provided by us.

To begin a return, contact us at celscheuzkati@hotmail.com within 30 days after delivery. We will provide return instructions and a prepaid return shipping label.

Products must be shipped using the return label provided by Nailo. Returns sent without contacting us first may be delayed.

Return Conditions

To qualify for a return, skincare products must be:

• Unused, unopened, and untested
• In their original packaging
• In resalable condition
• Returned with all accessories, gifts, and promotional items included with the order

For hygiene and safety reasons, skincare products that have been opened, used, tested, or had their protective seal removed cannot be returned unless they arrived damaged, defective, contaminated, or incorrect.

Sale and promotional items are covered by the same 30-day return policy.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If an item arrives damaged, defective, contaminated, or different from what you ordered, contact celscheuzkati@hotmail.com as soon as possible.

Nailo will provide a free replacement or a full refund, including any applicable original shipping charges. We may request photographs of the item and packaging so that we can resolve the issue.

Refunds

After the returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. There are no refund processing or restocking fees. Please allow 5–10 business days for your bank or payment provider to post the refund to your account.

For returns made because you changed your mind, the product purchase price will be refunded. Original shipping charges are not refundable unless the entire order was damaged, defective, incorrect, or otherwise required by applicable law.

Late or Missing Refunds

If an approved refund has not appeared after 10 business days, please contact your bank or payment provider first. If you still need assistance, contact us at celscheuzkati@hotmail.com.

Return Abuse

Nailo reserves the right to refuse returns involving fraud, repeated misuse, altered products, empty containers, or items that were not purchased from Nailo.shop.

Consumer Rights

This policy does not limit any mandatory rights or remedies available to customers under applicable consumer protection laws.

Contact Us

For all return and refund questions, please contact:

Nailo
Website: https://Nailo.shop
Email: celscheuzkati@hotmail.com